Top Window Replacement Pros in Rochester, New York

Customers consistently praise Pace Windows and Doors for their exceptional service, professional communication, and high-quality products. Timely installation and competitive pricing are frequently highlighted, along with a strong warranty and meticulous workmanship. Many appreciate the knowledgeable staff, making the entire process smooth and satisfying.

Some customers express dissatisfaction with communication and follow-up after initial meetings, citing issues with warranty claims and misleading information. A few reviews mention delays in installation and concerns about service quality, despite appreciating the workmanship. Overall, there appears to be a disconnect between sales experiences and post-installation support.

Customers consistently praise Mr. Handyman for their professional, timely service and skilled technicians. The company is recognized for clear communication, transparent pricing, and high-quality workmanship across various projects, including repairs and installations. Many reviewers express satisfaction with their experiences and a willingness to return for future handyman needs.

Some customers have reported disappointment with Mr. Handyman regarding installation issues and perceived lack of accountability. A handful of reviews mention poor communication and disrespectful behavior from technicians that led to project delays. Additionally, there are concerns about unclear pricing and the refund process, although some did receive refunds promptly.

Customers consistently praise Genesee Glass & Mirror for their outstanding knowledge, fast turnaround, and fair pricing. The friendly and professional staff excel in various services, including glass repairs and replacements, ensuring timely completion and excellent workmanship. Many reviews highlight their accommodating service, effective communication, and commitment to customer satisfaction.

Some customers noted a lack of follow-up after in-home assessments, with extended delays in communication. There were also mentions of unhelpful and rude customer service experiences, influencing their decision to seek alternatives. Additionally, a handful of reviews suggested concerns over pricing, indicating that there may be more competitive options available in Rochester.

Customers consistently praise Pella for their excellent customer service, knowledgeable staff, and efficient installation processes. Many highlight the professionalism and helpfulness of team members like Erin, Danny, and Dan, noting fair pricing and high-quality products. Overall, the positive experiences reflect Pella's commitment to outstanding service and customer satisfaction.

Some customers have expressed frustration with delays and communication issues during their home build experiences with Pella. A handful noted missed appointments, long hold times, and misquotes, contributing to disappointment and decisions to seek services from other companies. Overall, concerns about customer service responsiveness appear to be a recurring theme.

Customers consistently praise Becker Glass Block for Craig's exceptional service, high-quality workmanship, and competitive pricing. Timely installations, clear communication, and attention to detail are frequently highlighted, making the entire process seamless and satisfactory. Many recommend the company for its professionalism and neat job completion.

Some customers have noted concerns regarding inconsistent product quality and delayed shipping times. A handful of reviews mentioned difficulties in reaching customer service for assistance. Additionally, there are mentions of dissatisfaction with the return policy, indicating it may not be as straightforward as expected.

Customers consistently praise the company's knowledgeable and friendly staff, excellent communication, and high-quality products. The personalized service and fair pricing make it a preferred choice over big box stores. Many highlight the team's expertise in lumber and custom milling, with quick support for projects and repairs, contributing to an overall great experience.

Some customers have reported issues with delivery, including receiving incorrect items. A handful of reviews mention challenges with customer service, describing it as unhelpful or dismissive. Additionally, there are concerns about high prices attributed to shortages, which have left some feeling frustrated.

Customers consistently praise Hawkeye for their prompt, courteous service and high-quality workmanship in window replacements. The team is noted for their efficiency, clean worksite, and reasonable pricing, often exceeding expectations. Many reviews highlight the professionalism of the installers and the seamless process from estimate to installation, making Hawkeye highly recommended for glass block window projects.

Some customers reported issues with insufficient staffing and worker mistakes at Hawkeye Glass. A handful of reviews mentioned high quotes from unenthusiastic salespeople, while others noted that, despite good installation work, technicians left debris that required extensive cleanup.

Customers consistently praise the company's quick and friendly service, highlighting their fair pricing and professionalism. Reviews emphasize the helpfulness of the staff and the quality of repairs, making it a reliable choice for window glass replacement and repair.

Some customers have expressed concerns about Flower City Glass's higher pricing compared to local competitors, describing it as excessive for smaller projects. Reviews also mention issues with customer service, including poor follow-up on estimates and communication problems. Additionally, delays and inaccuracies in orders, along with unfriendly interactions from sales staff, have contributed to a less than satisfactory experience.