Top Window Replacement Pros in Utica, New York

Customers consistently praise the company for its quick, friendly service and knowledgeable staff. Many highlight the wide selection of parts available, as well as the exceptional support provided by employees like John. The positive atmosphere, including store pets and great prices, enhances the overall shopping experience, making it a highly recommended destination for parts and repairs.

Some customers have noted dissatisfaction with furnace installation, citing unresolved issues and communication gaps regarding roof repairs. A handful of reviews mention frustration over restocking fees and unclear return policies. Additionally, there are mentions of high prices and customer service shortcomings, contributing to an overall less favorable experience.

Customers consistently praise the company for its professional installation, high-quality workmanship, and friendly staff. Timely service and straightforward pricing enhance satisfaction, while the team's ability to handle challenges effectively further impresses. Overall, clients highlight a positive experience with excellent craftsmanship and quick, clean installations.

Some customers noted that while the service was initially satisfactory, issues with installation quality, communication, and follow-up emerged. Complaints included delays, rude workers, and unexpected costs, contributing to overall dissatisfaction. A handful of reviews highlighted poor workmanship and inadequate responsiveness from the service department, leaving customers frustrated with their experiences.