Top HVAC Service Pros in Burlington, North Carolina

Customers consistently praise the company's quick and effective service, knowledgeable technicians, and excellent customer support. Many appreciate the reasonable pricing and value-added service plans, although some noted aggressive upselling. Overall, the company is highly recommended for its professionalism and quality of service.

Some customers have expressed concerns about slow customer service responses and difficulty in resolving issues. A handful of reviews mention that products did not meet expectations in terms of quality and durability. Additionally, there are occasional comments regarding pricing being higher than similar alternatives in the market.

Customers praise Total Heating & Cooling for their exceptional service, professionalism, and reliability during HVAC installations and repairs. Many long-term clients appreciate the courteous staff and competitive pricing, especially when addressing the needs of aging units in older homes.

Some customers express dissatisfaction with recent policy changes impacting service calls, citing a decline in customer service and responsiveness. Others note frustration with insufficient inspections and communication, which contributed to their decision to seek alternatives for HVAC services.

Berico is consistently praised for its exceptional customer service, professionalism, and thorough communication. Customers appreciate the technicians' expertise and timely assistance, especially during HVAC installations and repairs. The company is noted for its reasonable pricing, dependable service, and commitment to customer satisfaction, making it a highly recommended choice for HVAC needs.

Some customers have expressed concerns about Berico's communication and service quality, noting issues like inaccurate diagnoses, rude interactions, and delays. A few reviews mention unexpected charges and high pricing compared to competitors, leading to feelings of frustration and disappointment. Additionally, there are mentions of cancellations and technicians lacking necessary tools during visits.

Custom Air consistently receives high praise for its knowledgeable and friendly technicians, particularly Alex and Carson, who provide thorough, professional service. Customers appreciate their clear communication, promptness, and dedication to ensuring systems function properly. The company’s commitment to customer care and reasonable pricing enhances the overall positive experience, making them a preferred choice for HVAC services.

Some customers have mentioned receiving high quotes for work they felt was unnecessary, while others found simpler solutions with different companies. There seems to be a concern regarding the evaluation of issues and the overall value of services provided.

Customers praise The Plumbing and Air Service Co. for their excellent service, professionalism, and effective communication. Technicians like Fletcher, Devin, Chris, and Jason are noted for their skill in resolving issues, accommodating schedules, and providing clear information, making them a reliable choice for first-time homebuyers and beyond.

Some customers express dissatisfaction with communication and unexpected charges, while a handful noted issues with unsolicited marketing messages. Others experienced frustrations with deceptive coupon practices and reported poor service quality, leading to concerns about value for money.

Gentry Air is consistently praised for their reliable service and support. Customers appreciate their competitive pricing, non-pushy sales approach, and prompt, effective service, making them a trusted choice for HVAC needs.

Some customers express frustration over unexpected labor costs for HVAC units, even when under warranty. A handful of reviews mention dissatisfaction with the company's handling of service issues, leading to additional expenses that were not anticipated.

Customers consistently praise the company's excellent customer service, quick response times, and high-quality products. Many highlight the user-friendly website and seamless purchasing process, as well as the reliability of delivery. Overall, the positive reviews reflect a strong commitment to customer satisfaction and a focus on providing exceptional value.

Some customers have expressed concerns about high prices and aggressive sales tactics at ARS. A few noted dissatisfaction with the cost of A/C repairs and ongoing issues post-service. Additionally, there were mentions of poor communication and timeliness, with some feeling misled regarding the necessity of costly repairs.

Customers consistently praise Kemco for their professionalism, timely responses, and competitive pricing. The courteous technicians ensure thorough clean-up after installations and repairs, contributing to a positive overall experience. Many recommend Kemco for their reliable 24/7 service in HVAC and electrical work.

Some customers have noted concerns about misleading pricing and unclear communication regarding advertised deals. A handful of reviews mention dissatisfaction with high repair costs and perceived inadequacies in diagnostics during AC service, contributing to an overall feeling of disappointment with the value received.

Customers consistently praise James Heating and Air for their quick response times, professional service, and reasonable prices. Many highlight the courteous staff and efficient resolution of HVAC issues, making them a highly recommended choice for both AC repair and installation.

Some customers have reported concerns regarding installation processes and safety protocols, with instances of unpermitted work and inspections. A handful have experienced significant issues that led to legal actions, suggesting potential gaps in compliance and oversight.

Customers consistently highlight Stone Services for their knowledgeable technicians, timely and professional service, and transparent communication. The company's commitment to quality HVAC replacements and preventive maintenance, along with reasonable pricing, makes them highly recommended by satisfied clients.

Some customers have reported issues with high costs and dissatisfaction related to HVAC units. Concerns include late service, unauthorized part replacements, and unexpected charges. Additionally, a handful of reviews mention poor installation and lack of communication, particularly regarding follow-up services after the job was completed.