Top HVAC Service Pros in Lubbock, Texas

Customers consistently praise the company for its excellent service and the kindness and knowledge of the staff, often rating their experience a perfect 10/10. This positive feedback highlights a strong commitment to customer satisfaction and expertise.

Some customers have reported negative experiences related to service quality, mentioning instances of unhelpful or dismissive representatives. A handful of reviews highlight feelings of frustration due to perceived arrogance in customer interactions, which may affect overall satisfaction.

Customers consistently praise Bruce Thornton HVAC for their excellent customer service, knowledgeable technicians, and efficient solutions. Quick response times, effective communication, and professionalism stand out, making them a reliable choice for HVAC and plumbing needs. Many appreciate the added features like remote access and voice control, alongside reasonable pricing and commitment to customer satisfaction.

Some customers report dissatisfaction with the company's customer service, citing rudeness and poor communication. A handful mention issues with technicians being unhelpful and concerns about overcharging for services. Additionally, there are mentions of unauthorized renewals and a lack of support, particularly for elderly customers, contributing to an overall negative experience.

Arctic Air Conditioning is praised for its timely and professional service, with courteous staff and skilled technicians. Customers appreciate the quick response times, especially during emergencies, as well as competitive pricing and effective repairs. Many highlight the company’s dedication to customer care and the seamless installation of new HVAC systems.

Some customers express dissatisfaction with Arctic Air due to unexpected charges and a lack of transparency in estimates. Reviews mention unprofessional service, poor communication, and inadequate repairs, leading to ongoing issues. A handful of experiences highlight concerns over messy work and perceived dishonesty, prompting customers to seek alternative solutions.

Customers consistently praise Absolute Refrigeration for their exceptional service, quick response times, and knowledgeable staff. Positive reviews highlight the professionalism, effective communication, and thorough installation processes, often completed in under 24 hours. Many appreciate the commendable warranty coverage and the team's integrity in resolving issues, making them highly recommended for HVAC services.

Some customers express concerns about poor communication and integrity, particularly related to pricing and scheduling issues. A handful of reviews mention dissatisfaction with upselling tactics, delays in repairs, and a lack of timely service.

Aire Serv South Plains is highly praised for its professional service, excellent communication, and quality work in HVAC installations and repairs. Customers appreciate their friendly and courteous staff, prompt scheduling, and competitive pricing. The company is recognized for its proactive maintenance, quick emergency responses, and genuine care for customers, making it a highly recommended choice.

Some customers have reported difficulties obtaining quotes without property visits, leading to frustration. A handful of reviews mention unresolved A/C issues despite multiple service visits and communication challenges. Additionally, concerns about customer service quality and mishandled warranty claims have contributed to overall dissatisfaction.

Customers appreciate the quick and affordable service, especially during holiday weekends. The professionalism and friendliness of the staff stand out, along with their prompt repairs and helpful advice.

Some customers have noted issues with customer service responsiveness and product availability. A handful of reviews mention dissatisfaction with the quality of certain items, suggesting they didn't meet expectations. Additionally, delays in shipping were mentioned by some, which could impact overall satisfaction with the company's services.