Top Foundation Repair Pros in Lacey, Washington

Customers consistently praise TerraFirma for their professionalism, prompt communication, and high-quality work in foundation and waterproofing services. Many highlight the thorough evaluations, honest assessments, and effective solutions provided by knowledgeable staff, particularly Seth and Bruce. The company is noted for maintaining service standards even when facing scheduling challenges, fostering long-term trust and satisfaction among homeowners.

Some customers express dissatisfaction with management and communication, noting challenges in receiving timely quotes and poor follow-through on projects. A few reviews mention concerns about work quality and perceived high pricing for straightforward services, along with feelings of distrust due to aggressive sales tactics. While management involvement was appreciated, issues lingered in customer service.