Top HVAC Service Pros in Decatur, Illinois

Customers consistently praise Cripe Heating & Air for their knowledgeable and professional service, quick response times, and clear communication. The team excels in diagnosing and resolving HVAC issues efficiently, often going above and beyond to ensure customer satisfaction, all while offering fair pricing and maintaining a clean work environment.

Some customers report experiences with poor service and a lack of professionalism, suggesting that these issues may affect overall satisfaction with the company. A handful of reviews indicate that communication could be improved to better meet customer expectations.

Air King consistently delivers professional and reliable HVAC services, including furnace repairs and duct cleaning. Customers appreciate their quick response times, excellent technician support, and thorough installations. The company is noted for its strong communication and competitive pricing, ensuring satisfaction, especially for urgent needs.

Some customers have reported unsatisfactory experiences with furnace repairs, citing issues like repeat charges for incomplete work. A handful of reviews mention poor communication and customer service, alongside concerns about technician competence and the adequacy of service provided, leading to inconveniences and hesitance in recommending the company.

Customers consistently praise the company's excellent service and professionalism, highlighting their promptness, friendly staff, and effective solutions for HVAC needs. Many reviews commend the knowledgeable technicians for their efficient installations and repairs, resulting in energy savings and a positive customer experience.

Some customers have noted concerns with response times from customer service, finding them slower than expected. Additionally, a handful of reviews mention issues with product quality and occasional discrepancies in orders, which have led to frustration. Overall, these experiences may be worth considering when evaluating the company.

Customers consistently praise the friendly and prompt service provided by technicians during repairs. Many appreciate the honest approach of Down to Earth, particularly for avoiding pressure tactics on new purchases. Design-Air is also commended for their professionalism and competitive pricing during heating and air system installations.

Some customers have noted issues with last-minute cancellations for maintenance appointments. While the quality of work was considered adequate, a handful of reviews mentioned concerns about perceived pressure for unnecessary system replacements and experiences of dishonesty and poor customer service.