Top Window Replacement Pros in Coeur d’Alene, Idaho

Customers consistently praise the professional service and reasonable pricing at Modern Glass, highlighting exceptional installation quality and precise measurements. The team is noted for their friendliness, quick turnaround, and ability to handle custom projects effectively, resulting in high satisfaction across a range of services, including windows, mirrors, and skylights.

Some customers have noted challenges with communication and responsiveness from Modern, particularly after receiving initial quotes. A handful of reviews mention frustrations regarding lead mitigation services and misleading information about installations, leading to feelings of wasted time. While some appreciated the owner's intervention, consistent issues with customer service have been highlighted.

Customers appreciate the company's attentiveness to design needs, accommodating small jobs and budgets. The friendly staff enhances the experience, making consultations enjoyable, often complemented by complimentary coffee. Additionally, the availability of a military discount is a valued feature, and overall, the store consistently meets customer expectations.

Some customers have expressed frustration with poor communication, long wait times, and unfulfilled promises regarding price matching. A handful of reviews mention issues with installation quality and misleading promotions. Additionally, there are concerns about understaffing impacting service efficiency and difficulties in ordering online. Overall, these aspects have contributed to a less-than-satisfactory experience for some consumers.